Items may be returned by requesting a Return Goods Authorization (RGA) within 2 weeks after they have been delivered to you. (See conditions below)
RGA will expire after 30 days, and the returns will not be accepted after RGA expiration date.
Return freight costs must be paid by the customer.
Products must be carefully packaged.
Products, and packaging must be in their original condition, never installed, without signs of wear, parts missing, damage, dirt, bent, scratches or marks on products, etc.
The returned items will be carefully inspected.
Refunds will be based on the condition of the items.
30% restocking fee applies to all accepted returns.
If for any reason, the refund is not accepted, the customer has the option to receive the items back, paying the shipping charge.
You can return new, unopened items from a cancelled order within 2 weeks after they have been
delivered to you. Items should be returned in their original packaging.
For more information on cancelling orders and returning items, see the Our Returns Policy page.
*NOVA-KOOL Products will take 4-6 weeks for delivery.
*SIDE POWER THRUSTERS: TAXES WILL BE CHARGED FOR THE FOLLOWING SHIPPING STATES:
CALIFORNIA = 8.25%
MASSACHUSETTS = 6.25%
MARYLAND = 6.00%
WASHINGTON =9.00-9.50 %*